Leading Education Provider Increases Performance with Tailored PEP Program

This client is a leading provider of vocational education and training in Australia with more than 500,000 people enrolling in their nationally recognised courses each year.

Challenge: Competing Priorities with Limited Timeframes

Striving to deliver high quality, personalised vocational training for their students, they are passionate about helping their students unlock their full potential.

As an organisation undergoing a structural change in the VET sector, their administration and delivery employees face challenges when managing multiple tasks and competing priorities.

Staff reported that they struggled to navigate their workloads among contributing factors such as:

• High volume of emails
• Numerous meetings each day (often back-to-back)
• Procrastination over completing tasks with tight deadlines
• Trying to prioritise tasks when everything felt like a priority
• Recent structural and strategic changes across the organisation

At PEP, we characterise this environment as one of “perpetual motion” which often results in fragmented workflows and inefficiencies – ultimately causing added stress and reduced productivity for employees.

Solution: PEP program

A representative engaged PEP to develop and implement an organisational-wide program that supports employees in improving efficiencies with a consistent approach to regaining control over their workloads. PEP worked closely with their Head of Organisational Development to identify the PEP program as the best approach for their staff.

With the PEP program, PEP was able to provide individual employees with practical strategies to address workflow challenges, including:

• Being proactive in making effective choices about where to focus their attention
• Prioritising activities related to increasing demands and the velocity of work
• Dealing effectively with conflicting priorities, tight deadlines and interruptions
• Maintaining positive engagement and accountability daily

PEP provided attendees with strategies to identify hindrances to their productivity and how to effectively manage them. Because PEP offers instantly actionable solutions, attendees were able to implement their learnings immediately.

Results: More time for the important things

After the program, attendees reported notable improvements in their ability to manage their time and prioritise tasks, particularly when it came to optimising their emails with Outlook.

Upon completion, participants felt that PEP prepared them to:

• Redirect 1-3 hours per day to high-value tasks, by reducing procrastination and effectively prioritising tasks
• Eliminate wasted time on double-handling tasks by actively categorising and actioning emails
• Be more effective at creating a clear routine for efficiently collecting and processing incoming work

PEP takes a practical approach to delivering programs that support participants in creating productivity habits that are sustainable and effective.

The group of 50 participants saw their ROI in under one month, with documented results demonstrating an average productivity increase of 16% – based on a 35- hour week, equating to an average increase of 1.14 hours per day per person.

The PEP program was particularly effective in supporting participants to improve their daily operations, with 96% reporting it enhanced their ability to meet or exceed their job requirements.

Conclusion

PEPworldwide has extensive experience delivering meaningful productivity solutions and to the Vocational Education and Training sector nationally and have specifically been supporting this client’s executives and staff since 2013.

Learn how PEP can help your team build productive workplace habits and get more out of each day.